سياسة الاستبدال والاسترجاع

In Mahjam we always strive to satisfy our customers and ensure they receive high-quality products. And if you wish to exchange or return, please review the following conditions: Conditions for exchange and return The customer has the right to request an exchange or return within 3 days from the date of receiving the order. The product must be in its original condition, unused, with all accessories and original packaging. Medical or personal products (such as cupping tools) are not accepted for return after opening the packaging, to preserve health and public safety. In case of a manufacturing defect or receiving the wrong product, we will bear all shipping and return costs. Shipping and return fees In case of exchange or return for reasons other than a defect or error in the order, the customer bears the full shipping costs. The amount will be refunded to the customer within 7–14 working days after receiving and processing the returned product. Non-returnable products Opened or used products. Discounted products or those on special offers (unless there is a manufacturing defect). Medical products or those that contact the body directly after opening (such as cupping tools). How to request an exchange or return You can contact us via the Contact Us page or through the support channels listed in the store, mentioning: Order number. Reason for exchange or return. Photos showing the condition of the product (if there is a defect or damage). At Mahjam, we are committed to serving you and ensuring your comfort, and we work to make your shopping experience with us safe and trustworthy.